Transact experienced a minor incident on May 4, 2026, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Update timeline
- monitoring May 04, 2026, 11:43 AM UTC
The investigation identified elevated latency in EU backend services as the cause of workflows not completing. Approximately 25% of workflow trigger attempts are affected, primarily impacting EU customers. Pod restarts have stopped, and error rates are improving. A fix is being prepared and will be deployed shortly. We'll provide another update as soon as possible.