Transact incident

Fetching mails from Microsoft accounts producing errors and preventing email based creation of Jira work items

Minor Resolved View vendor source →

Transact experienced a minor incident on September 1, 2026, lasting 9d 17h. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 12:47 AM UTC
Resolved
Sep 10, 2026, 06:29 PM UTC
Duration
9d 17h
Detected by Pingoru
Sep 01, 2026, 12:47 AM UTC

Update timeline

  1. monitoring Sep 01, 2026, 12:47 AM UTC

    Jira Incoming Emails are experiencing elevated failures when fetching mail from Microsoft accounts. This affects email-based creation and updates of Jira work items. Users may see 500 internal server errors when email fetch attempts occur. We are tracking updates from Microsoft and continuing to review the impact. These updates are available publicly via https://status.cloud.microsoft/