Trackunit incident

Data delays for TU 40x / 50x / 60x devices in Trackunit Manager / Verify / API

Minor Resolved View vendor source →

Trackunit experienced a minor incident on October 7, 2025 affecting Trackunit Manager and Trackunit API and 1 more component, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 10:41 AM UTC
Resolved
Oct 07, 2025, 11:01 AM UTC
Duration
19m
Detected by Pingoru
Oct 07, 2025, 10:41 AM UTC

Affected components

Trackunit ManagerTrackunit APITrackunit VerifyManager Classic

Update timeline

  1. investigating Oct 07, 2025, 10:41 AM UTC

    Due to an infrastructure issue, some users can experience data delays for TU40x / 50x / 60x devices in Trackunit Manager / Verify / API, and some users can experience access control issues.

  2. identified Oct 07, 2025, 10:46 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 10:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 07, 2025, 10:53 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Oct 07, 2025, 11:01 AM UTC

    This incident has been resolved.