Trackunit incident

Manager and Verify not available

Critical Resolved View vendor source →

Trackunit experienced a critical incident on December 3, 2025 affecting Trackunit Manager and Trackunit Verify, lasting 5h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 03, 2025, 01:32 PM UTC
Resolved
Dec 03, 2025, 07:15 PM UTC
Duration
5h 42m
Detected by Pingoru
Dec 03, 2025, 01:32 PM UTC

Affected components

Trackunit ManagerTrackunit Verify

Update timeline

  1. investigating Dec 03, 2025, 01:32 PM UTC

    We are experiencing problems that cause Manager and Verify to be unavailable

  2. identified Dec 03, 2025, 01:35 PM UTC

    Due to a disruption in 3rd party provider, we're experiencing issues.

  3. identified Dec 03, 2025, 02:11 PM UTC

    Users may experience slowness when logging in and when creating users and accounts.

  4. monitoring Dec 03, 2025, 03:56 PM UTC

    Our 3rd party provider has mitigated the issue and are now monitoring. We will monitor and await resolution on their end before resolving the incident.

  5. resolved Dec 03, 2025, 07:15 PM UTC

    The 3rd party provider reports that the incident has now been resolved.