TrackTik experienced a major incident on January 12, 2026 affecting TrackTik US, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 05:05 PM UTC
We are aware of an ongoing issue with TrackTik and investigating with the highest priority, we will post updates as soon as possible. Thank you for your patience.
- identified Jan 12, 2026, 05:12 PM UTC
We have identified an issue affecting TrackTik on Infra3 and European infrastructure and are actively working to resolve it. Updates will be shared as they become available. Thank you for your continued patience as we work to fix this for affected clients.
- monitoring Jan 12, 2026, 05:33 PM UTC
The issue affecting TrackTik Infra3 and European infrastructure has been mitigated, and services are currently stable. We are continuing to monitor all infrastructure and will address any issues quickly should they occur, while completing follow-up updates for clients. Thank you for your patience.
- resolved Jan 12, 2026, 07:10 PM UTC
The incident affecting Infra3 and European infrastructure has been resolved. All services are operating normally at this time. Thank you for your patience, and we apologize for any inconvenience caused.