TrackTik Outage History

Performance has returned to normal levels and service should now be operating as expected. We are continuing to monitor the environment closely to ensure stability, but at this time service levels have returned to normal.

The hotfix has been deployed and we are currently monitoring the platform to ensure the issue is fully resolved. Users should now be able to edit reports normally. Our team will continue to closely monitor system performance and validate that report editing remains stable across affected environments. If you continue to experience issues, please contact Support and provide details of the report and any error messages encountered. We appreciate your patience while we worked to resolve this issue.

The fix for the geofence issue has been deployed, and we are currently monitoring the system to confirm that the issue affecting the ability to view and create geofences has been fully resolved. We appreciate your patience and apologize again for the disruption. We will provide another update once monitoring is complete.

The issue impacting the TrackTik Canada Action Queue has been mitigated, and services are currently stable. We are continuing to monitor services and will address any issues quickly should they occur. Thank you for your patience.

Nov 18, 10:10 EST Resolved - Cloudflare has fixed earlier widespread issues. We maintained full stability throughout the incident, and all TrackTik and Trackforce services are confirmed to be operating normally. Nov 18, 09:25 EST Monitoring - Due to Cloudflare outages affecting numerous sites today, we want to let our clients know TrackTik, GuardTek and Silvertrac remain operational and unaffected. The Trackforce corporate marketing website is affected and we are monitoring the situation closely for updates.

Oct 27, 08:30 EDT Resolved - The issue impacting the US West instance has been resolved. Some users experienced latency and timeouts due to elevated traffic conditions on Sat. Oct 25 and Sun. Oct. 26., 2025. Mitigation steps were applied, and service performance has returned to normal with no further delays observed. Thank you for your patience while we worked to restore stability. Oct 26, 21:42 EDT Monitoring - We have identified the source of the issue impacting the US West instance and have implemented mitigation measures. Our team is now monitoring the service to ensure stability. Oct 26, 20:44 EDT Investigating - We are currently investigating intermittent connectivity and login issues affecting the US West instance. Some users may experience problems signing in, submitting reports, or conducting tours in the Mobile Guard App and web portal. Our engineering team is actively working to restore full service.

Oct 20, 22:49 EDT Resolved - AWS has resolved the outage and reports all services are back to normal. Any temporary effects on TrackTik services should now be resolved Oct 20, 18:12 EDT Update - TrackTik customers may experience limited effects from the ongoing AWS outage. You may also still have delays when trying to reach our team via phone or chat, however, our email and web forms remain unaffected. Our teams are actively monitoring AWS updates and resolution timelines. Oct 20, 14:04 EDT Monitoring - Our customers may experience limited effects from the ongoing AWS outage. You may also encounter delays when trying to reach our team via call or chat. Our teams are actively monitoring AWS updates and resolution timelines.

The platform has been restored, and we are actively monitoring the recovery process.

DNS propagation is underway, and portals should now be accessible in most, if not all, regions. This delay occurs due to the DNS propagation process, during which DNS information is updated across the internet. The duration of this delay may vary depending on your internet provider. You can try clearing your browser cache or restarting your phone to prompt a refresh.