TPG Telecom incident

Web Portal - Blank Page / Formatting Inconsistencies

Notice Resolved View vendor source →

TPG Telecom experienced a notice incident on August 5, 2022, lasting —. The incident has been resolved; the full update timeline is below.

Started
Aug 05, 2022, 07:46 AM UTC
Resolved
Aug 05, 2022, 04:00 AM UTC
Duration
—
Detected by Pingoru
Aug 05, 2022, 07:46 AM UTC

Update timeline

  1. resolved Aug 05, 2022, 07:46 AM UTC

    Start Date and Time (AEST): 1 August 2022 14:00 End Date and Time (AEST): 5 August 2022 14:07 Impact Web portal login presented a white page. Web portal login presented incorrect font and formatting. Description: A subset of customer were affected by a change in web portal assets loaded from https://web-assets.mmgp.zone which were blocked by the client’s Firewall or IP setting not whitelisting this domain. A roll back was commenced on the assets to https://web-prd-syd-assets.s3-ap-southeast-2.amazonaws.com