TPG Telecom incident

Web Portal - Inbox Not Displaying Messages

Notice Resolved View vendor source →

TPG Telecom experienced a notice incident on October 20, 2022 affecting Web Portal, lasting 17d 10h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2022, 10:21 PM UTC
Resolved
Nov 07, 2022, 08:34 AM UTC
Duration
17d 10h
Detected by Pingoru
Oct 20, 2022, 10:21 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Oct 20, 2022, 10:21 PM UTC

    On the 20th October 2022, we experienced an issue with our web portal Inbox where messages were not displaying. This has impacted the ability to view these messages in the Inbox. Message sending, receiving and reporting were not affected. A fix was deployed that restored Inbox services. We are actively working on restoring the messages between the affected time period: Start: 2022-10-20T 4:05:12 PM AEDT (2022-10-20T05:05:12Z UTC) End: 2022-10-20T 6:49:30Z PM AEDT (2022-10-20T07:49:30Z UTC)

  2. resolved Nov 07, 2022, 08:34 AM UTC

    This incident has been resolved.