TPG Telecom experienced a minor incident on January 4, 2024 affecting Web Portal and Email to SMS and 1 more component, lasting 3d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Web PortalEmail to SMSREST API
Update timeline
- investigating Jan 04, 2024, 11:14 PM UTC
We are currently experiencing delays processing inbound MMS messages. We are investigating the cause of these delays and will provide further updates when the root cause has been identified. All inbound SMS messages are being processed as normal.
- investigating Jan 05, 2024, 05:33 AM UTC
We are continuing to investigate this issue with our provider.
- resolved Jan 08, 2024, 02:41 AM UTC
This incident has been resolved.