TPG Telecom incident
Delayed inbound SMS and Reporting for inbound SMS
TPG Telecom experienced a minor incident on July 23, 2024 affecting Web Portal and REST API, lasting 5h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 23, 2024, 11:00 PM UTC
We are continuing to work on a fix for this issue. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox. Message delivery reporting and Inbox notifications services are still experiencing delays between 10 and 30 minutes. Recommendations: - Customers are advised not to resend campaigns currently. - Please allow time for message delivery reporting and inbox notification processing to catch up.
- identified Jul 24, 2024, 12:41 AM UTC
We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are delays to updating the sent messages page, campaign reports and inbox.
- identified Jul 24, 2024, 02:06 AM UTC
We have identified the root cause of this issue and are working on remediation activities. Outbound messages are being sent as normal, however they may not show as being sent or delivered within the web portal. There are slight delays to updating the webhooks events, sent messages page, campaign reports and inbox.
- monitoring Jul 24, 2024, 03:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 24, 2024, 04:38 AM UTC
This incident has been resolved.