TPG Telecom experienced a minor incident on July 31, 2024 affecting REST API, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2024, 10:19 PM UTC
Current Status: We are currently experiencing delays with webhook submissions. Our team is actively investigating the issue to determine the root cause and implement a resolution as quickly as possible. Impact: Users may experience delays in receiving webhook notifications. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
- identified Jul 31, 2024, 10:45 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 31, 2024, 10:45 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 31, 2024, 11:51 PM UTC
We are continuing to work on a fix for this issue, we have scaled up our services to reduce the delays for our webhook notifications.
- identified Aug 01, 2024, 01:02 AM UTC
We are actively working on a fix for this issue and have observed a reduction in webhook delays due to the actions we have implemented.
- identified Aug 01, 2024, 01:56 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Aug 01, 2024, 02:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2024, 02:26 AM UTC
This incident has been resolved.