TPG Telecom experienced a minor incident on August 7, 2024 affecting Web Portal and REST API, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Web PortalREST API
Update timeline
- investigating Aug 07, 2024, 08:41 PM UTC
We are currently experiencing delays with Outbound SMS and Reporting. Our teams have been alerted and are actively working to identify and resolve the issue. We recommend that customers refrain from resending campaigns and allow time for message processing to catch up. Impact: - Outbound message sending is delayed. - Delivery receipts are delayed. - Message reporting is delayed. - Thank you for your patience as we work to resolve these issues.
- monitoring Aug 07, 2024, 08:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2024, 11:01 PM UTC
This incident has been resolved.