TPG Telecom experienced a minor incident on January 22, 2025 affecting Web Portal, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal
Update timeline
- investigating Jan 22, 2025, 10:46 PM UTC
We are currently investigating a subset of customers experiencing errors on our web portal. This is impacting some users when a web page is loaded in the portal. We will update as soon as we have more information.
- monitoring Jan 22, 2025, 10:46 PM UTC
We have actioned a rollback and are currently monitoring the results.
- resolved Jan 23, 2025, 03:48 AM UTC
This incident has been resolved.