TourOptima experienced a minor incident on May 26, 2026 affecting Current status by service (AI Suite), lasting –. The incident has been resolved; the full update timeline is below.
Affected components
Current status by service (AI Suite)
Update timeline
- resolved May 26, 2026, 11:34 AM UTC
There was an overnight disruption the prevented AI suggested responses and AI auto-responses from generating. This was caused by a billing glitch on Open AI despite the credit card on file being valid. We have escalated the internal alerting if this happens again. This is now resolved and we are back-populating any messages that arrived for which a suggested reply was not generated.