TourOptima incident

Resolved: Non-transactional 2-hour pre-tour notification delays

Minor Resolved View vendor source →

TourOptima experienced a minor incident on September 11, 2026 affecting Current status by service (TourOptima System Health), lasting –. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 11:34 AM UTC
Resolved
Sep 11, 2026, 11:34 AM UTC
Duration
–
Detected by Pingoru
Sep 11, 2026, 11:34 AM UTC

Affected components

Current status by service (TourOptima System Health)

Update timeline

  1. resolved Sep 11, 2026, 11:34 AM UTC

    There was a backlog between 7:00 and 11:00 UTC in our reminders notifications queue, resulting in many 2-hour pre-tour reminders being delayed. Note that transactional confirmations, booking updates, and cancellations were unaffected, as they route into a different, high-priority queue for instant delivery. We are still investigating the root cause to ensure that this doesn't happen again.