Total Uptime Outage History

We are currently investigating reports of degraded network performance including additional latency and packet loss in the US-E region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.

The issue has been identified as a hardware failure in the Ashburn, VA POP. Any customer traffic traversing the device at the time of the failure was automatically rerouted to alternate devices within that POP and/or alternate neighboring POPs. If you are experiencing any issues, please open a support case at https://support.totaluptime.com. We will update this case once restoration is complete.

We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.

Engineers have resolved an upstream provider issue and have redirected traffic at this time. We are monitoring to confirm stability.

We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the EU-West region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.

We are currently investigating an issue affecting access to the Support Panel from some regions. As soon as we have further information to share, we will update you.

We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the UK. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.

Engineers have found the issue with a failed line card in a Juniper MX240 peering router in the Slough, UK datacenter. Traffic has been diverted and this card is currently being replaced. Customer impact at this time should now be low, if at all. We will update you as soon as this has been fully restored.