Total Uptime experienced a major incident on January 21, 2026 affecting Global Network and Backbone and Europe, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 09:22 AM UTC
We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.
- investigating Jan 21, 2026, 09:55 AM UTC
Engineers have isolated the issue and are working to resolve it at this time. Another update will be provided within 30 minutes.
- resolved Jan 21, 2026, 10:40 AM UTC
This issue has been resolved and service levels have returned to normal. During the incident traffic was routed away from the affected POP in Amsterdam to alternate POPs to minimize impact. We will provide additional details on the root cause here as soon as it is available.