Network Degradation - US West

Update timeline

1. investigating Feb 20, 2026, 06:18 PM UTC

   We are currently investigating reports of degraded network performance including additional latency and packet loss across portions of our network in the US-West region. Engineers are actively investigating the issue at this time. We will post updates here as they become available. Thank you for your patience as we work to restore service to normal levels as quickly as possible.

2. investigating Feb 20, 2026, 06:33 PM UTC

   We have observed network instability across a number of upstream providers out of our Los Angeles POP. We have temporarily redirected traffic away from this POP to mitigate the impact to our customers while we investigate further.

3. resolved Feb 20, 2026, 06:48 PM UTC

   This issue has been resolved. We are monitoring provider stability within the region and after confirming there are no further issues for a period of time, we will bring this POP back into service.

4. investigating Feb 20, 2026, 07:29 PM UTC

   We received confirmation from Coresite that the ANY2 West internet exchange suffered routing loops causing a reset of the entire exchange. This event affected over 400 networks on the east coast and corresponds with the impact we noticed at the time.