Total Expert Outage History

Total Expert had 10 outages in the last 2 years totaling 944h 55m of downtime — averaging 0.4 incidents per month.

There were 10 Total Expert outages since August 28, 2025 totaling 944h 55m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.totalexpert.com

Minor June 16, 2026

Mobile Application Service Disruption

Detected by Pingoru: Jun 16, 2026, 01:48 PM UTC
Resolved: Jun 16, 2026, 06:18 PM UTC
Duration: 4h 29m

Affected: Event Processing

Timeline · 2 updates

identified Jun 16, 2026, 01:48 PM UTC

We have identified an issue affecting the mobile application and are preparing an updated version for release. Users will need to update to the latest version once it becomes available in their app store. We are working to make the update available as quickly as possible and will provide additional updates as more information becomes available.
resolved Jun 16, 2026, 06:18 PM UTC

The issue affecting mobile app access has been resolved. A fix has been released and all users will need to update to version 6.5.0 via the App Store (iOS) or Google Play (Android) to regain access. If you have automatic updates enabled, the update may have already been applied. Otherwise, please open your device's app store, search for Total Expert, and tap Update. We apologize for the disruption and thank you for your patience.

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Minor April 2, 2026

Group Creation and Editing

Detected by Pingoru: Apr 02, 2026, 05:52 PM UTC
Resolved: Apr 02, 2026, 06:39 PM UTC
Duration: 47m

Affected: Web Application

Timeline · 2 updates

identified Apr 02, 2026, 05:52 PM UTC

We are currently experiencing an issue that is preventing users from creating or editing Groups and causing inconsistencies in UI visuals on the Groups page. Our engineering team has identified the cause and is actively working on a fix. We will provide updates as more information becomes available and we appreciate your patience while we resolve this issue.
resolved Apr 02, 2026, 06:39 PM UTC

Full functionality has been restored for creating and editing Groups. This incident has been resolved.

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Minor February 24, 2026

Degraded Functionality: Activities API

Detected by Pingoru: Feb 24, 2026, 06:03 PM UTC
Resolved: Apr 02, 2026, 03:28 PM UTC
Duration: 36d 21h

Affected: API

Timeline · 4 updates

investigating Feb 24, 2026, 06:03 PM UTC

We are currently investigating an issue affecting the Activity API. Our team is assessing the scope and potential impact. This issue may result in delays for API items, including marketing webhooks. We will provide additional updates as more information becomes available.
monitoring Feb 24, 2026, 08:01 PM UTC

A fix has been implemented for the issue affecting the Activity API. We are actively monitoring the system to ensure outbound API items, including marketing webhooks, are processing as expected. During this time, some requests may return 404 responses. This behavior is expected as systems stabilize. Activity data generated during the outage window may be incomplete. However, all new activity data is processing successfully and is fully available. We will continue to monitor and provide updates as needed.
monitoring Feb 26, 2026, 08:51 PM UTC

We are actively monitoring the rebuild of historical data related to this incident. During this process, some historical records may be temporarily unavailable. New activity and data created after the fix are processing normally. The rebuild is expected to take several days to complete. We will provide our next update within 7 days, or sooner if the timeline changes. We are continuing to monitor progress to ensure data integrity and system stability.
resolved Apr 02, 2026, 03:28 PM UTC

This incident has been resolved.

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Notice February 21, 2026

Degraded Functionality: Campaign Email Delivery

Detected by Pingoru: Feb 21, 2026, 01:00 AM UTC
Resolved: Feb 21, 2026, 03:09 AM UTC
Duration: 2h 8m

Affected: Email Messages

Timeline · 3 updates

investigating Feb 21, 2026, 01:00 AM UTC

We are currently looking into an issue that is impacting email delivery for some marketing campaigns (campaign builder and Journeys). At this time, SMS (text messages) and system notifications are not affected. We will provide updates as more information becomes available.
identified Feb 21, 2026, 02:46 AM UTC

We’ve identified the issue and implemented a fix. Emails for the impacted campaigns are now processing normally.
resolved Feb 21, 2026, 03:09 AM UTC

The issue impacting email delivery for some campaigns has been resolved. Our team identified the root cause and implemented a fix. All emails are now processing as expected. Thank you for your patience.

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Notice February 5, 2026

Degraded Functionality: Data imports

Detected by Pingoru: Feb 05, 2026, 03:57 PM UTC
Resolved: Feb 05, 2026, 07:04 PM UTC
Duration: 3h 7m

Affected: Web Application

Timeline · 3 updates

investigating Feb 05, 2026, 03:57 PM UTC

We are experiencing delays with scheduled and manual data imports. Our team is actively working to resolve the issue and will provide updates as available.
monitoring Feb 05, 2026, 05:40 PM UTC

We have identified the cause of the import delays and implemented a fix. Marketing campaigns may experience delays of approximately 30–40 minutes throughout the day. We expect delivery windows to return to normal overnight.
resolved Feb 05, 2026, 07:04 PM UTC

This incident has been resolved.

Read the full incident report →

Minor January 29, 2026

Degraded Functionality: Login

Detected by Pingoru: Jan 29, 2026, 02:34 PM UTC
Resolved: Jan 29, 2026, 07:08 PM UTC
Duration: 4h 34m

Affected: Web Application

Timeline · 6 updates

investigating Jan 29, 2026, 02:34 PM UTC

We are aware of an issue impacting login access to the TE platform. Our team is actively investigating and will share updates as they become available.
identified Jan 29, 2026, 03:08 PM UTC

UPDATE: Login functionality has been restored. Some background processes remain paused as we work to restore full functionality. We will share additional updates as they become available.
identified Jan 29, 2026, 04:00 PM UTC

Update: We are currently experiencing a recurrence of login issues affecting the TE platform. Our team is actively investigating and will provide updates as more information becomes available.
identified Jan 29, 2026, 04:30 PM UTC

Update: Login functionality has been restored. EAPI functionality is paused as we continue investigating the underlying issue and monitor system stability.
monitoring Jan 29, 2026, 05:33 PM UTC

Update: API functionality has been restored and our team is monitoring the platform to ensure continued stability.
resolved Jan 29, 2026, 07:08 PM UTC

Stability has been restored, and we are marking this incident as resolved.

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Major January 9, 2026

Loan Page Loading Error

Detected by Pingoru: Jan 09, 2026, 03:05 PM UTC
Resolved: Jan 09, 2026, 03:32 PM UTC
Duration: 26m

Affected: Web Application

Timeline · 2 updates

identified Jan 09, 2026, 03:05 PM UTC

We have identified the cause of an issue affecting the Loans page that may prevent it from loading properly or displaying loan data. Our team is working on a fix. This issue is limited to page loading and display only, and no data has been lost.
resolved Jan 09, 2026, 03:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 7, 2025

EAPI Performance Degradation

Detected by Pingoru: Oct 07, 2025, 08:33 PM UTC
Resolved: Oct 07, 2025, 11:10 PM UTC
Duration: 2h 36m

Affected: API

Timeline · 4 updates

investigating Oct 07, 2025, 08:33 PM UTC

We have identified degraded performance with our External API resulting in delays to incoming data from Integration partners, including LOS data. We are currently investigating the cause of this issue.
identified Oct 07, 2025, 08:39 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 07, 2025, 09:04 PM UTC

We have taken steps to correct the degraded performance with our external API, and are currently monitoring system health to ensure the data is being processed and captured appropriately.
resolved Oct 07, 2025, 11:10 PM UTC

The incident has been resolved.

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Notice September 4, 2025

Degraded Functionality: Embedded Analytics

Detected by Pingoru: Sep 04, 2025, 07:57 PM UTC
Resolved: Sep 05, 2025, 01:32 PM UTC
Duration: 17h 35m

Affected: Web Application

Timeline · 3 updates

investigating Sep 04, 2025, 07:57 PM UTC

We are currently investigating an issue with embedded analytics loading data inconsistently.
monitoring Sep 05, 2025, 04:58 AM UTC

A fix has been implemented and embedded analytics dashboards and data should now be loading consistently. We are continuing to monitor the results.
resolved Sep 05, 2025, 01:32 PM UTC

This issue has been resolved.

Read the full incident report →

Minor August 28, 2025

Email Activity Stats Delayed

Detected by Pingoru: Aug 28, 2025, 02:23 PM UTC
Resolved: Aug 29, 2025, 02:09 PM UTC
Duration: 23h 45m

Affected: Reporting

Timeline · 2 updates

monitoring Aug 28, 2025, 02:23 PM UTC

We have identified an issue that occurred yesterday, August 27th, between 11:30AM CT and 6:30PM CT. During this period, email activity stats were not being processed correctly within the platform. We have confirmed that all emails scheduled during that time were sent and are working to ensure the email activity data during the impacted time frame is recorded accurately. We will provide an update once the outstanding activity has been recorded properly within the system.
resolved Aug 29, 2025, 02:09 PM UTC

Outstanding email activity statistics were successfully processed as of 9:00 PM CT last night. The incident has been resolved.

Read the full incident report →