Total Expert experienced a notice incident on August 15, 2023 affecting Email Messages, lasting 7h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 15, 2023, 07:46 PM UTC
We have identified a problem with our email sending system that is delaying the delivery of emails. Emails began being delayed between approximately 10:42 AM CT and 2:42 PM CT. We're actively working to get the delayed emails processed and delivered and will update as soon as we get processing. Emails sent after 2:42 AM CT are unaffected and being delivered normally.
- monitoring Aug 15, 2023, 09:24 PM UTC
Delayed email sends are currently processing we are just under half way through the backlog. We expect all delayed emails to be sent within the next two hours. We will provide a final update once all delayed emails have been sent.
- resolved Aug 16, 2023, 03:43 AM UTC
This incident has been completely resolved since 7:26 PM CT.