Total Expert incident

Degraded Functionality: New leads are not routing through dialer

Total Expert experienced a notice incident on October 24, 2023 affecting Web Application, lasting 17m. The incident has been resolved; the full update timeline is below.

Started: Oct 24, 2023, 09:32 PM UTC
Resolved: Oct 24, 2023, 09:50 PM UTC
Duration: 17m
Detected by Pingoru: Oct 24, 2023, 09:32 PM UTC

Affected components

Web Application

Update timeline

investigating Oct 24, 2023, 09:32 PM UTC

Currently we are experiencing an issue where new leads are not routing through the dialer via Advanced Lead Management to available agents. We are working on resolving this as soon as possible and will update this page when the issue is resolved or as new updates are available.
resolved Oct 24, 2023, 09:50 PM UTC

This incident has been resolved.