Total Expert incident

Occasional web errors appearing in the Platform

Minor Resolved View vendor source →

Total Expert experienced a minor incident on August 30, 2024 affecting API and Lead Capture Apps and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2024, 03:35 PM UTC
Resolved
Aug 30, 2024, 05:56 PM UTC
Duration
2h 21m
Detected by Pingoru
Aug 30, 2024, 03:35 PM UTC

Affected components

APILead Capture AppsSingle Property WebsitesWeb Application

Update timeline

  1. identified Aug 30, 2024, 03:35 PM UTC

    We are aware of occasional "HTTP 500" errors appearing to some users in the platform. We have identified the issue and are working to resolve. We will provide an update in 15minutes.

  2. monitoring Aug 30, 2024, 03:51 PM UTC

    We have applied a change and we're monitoring the situation. We will provide another update in an hour.

  3. monitoring Aug 30, 2024, 04:51 PM UTC

    We have applied another fix and are updating the components to be operational. We will continue to monitor the situation and provide another update in 2 hours.

  4. resolved Aug 30, 2024, 05:56 PM UTC

    This incident has been resolved.