Total Expert incident

Errors when creating and updating contacts through the UI

Minor Resolved View vendor source →

Total Expert experienced a minor incident on January 3, 2025 affecting Web Application, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jan 03, 2025, 06:59 PM UTC
Resolved
Jan 03, 2025, 09:09 PM UTC
Duration
2h 9m
Detected by Pingoru
Jan 03, 2025, 06:59 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Jan 03, 2025, 06:59 PM UTC

    We are aware that some customers are experiencing issues with creating contacts via the UI. We are currently investigating this issue and will provide an update within an hour.

  2. identified Jan 03, 2025, 07:07 PM UTC

    We have identified the issue and are deploying a fix.

  3. monitoring Jan 03, 2025, 08:00 PM UTC

    A fix has been deployed. Performance appears to be back to normal. We are continuing to monitor. We'll provide an update in one hour.

  4. resolved Jan 03, 2025, 09:09 PM UTC

    This incident has been resolved.