Total Expert incident

Degraded Functionality: Unsubscribe link in marketing emails is not updating email subscription preferences

Notice Resolved View vendor source →

Total Expert experienced a notice incident on August 1, 2023 affecting Email Messages, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Aug 01, 2023, 02:16 PM UTC
Resolved
Aug 01, 2023, 03:51 PM UTC
Duration
1h 34m
Detected by Pingoru
Aug 01, 2023, 02:16 PM UTC

Affected components

Email Messages

Update timeline

  1. investigating Aug 01, 2023, 02:16 PM UTC

    The customer preference center is currently unable to update email subscription preferences. This applies to all emails sent from all orgs.

  2. resolved Aug 01, 2023, 03:51 PM UTC

    A fix has been put in place for the email subscription preferences. This incident has been resolved.