Total Expert incident

Degraded Functionality: Leads sent to TE that utilize lead parsing are not being created

Total Expert experienced a notice incident on August 10, 2023 affecting Web Application, lasting 21h 26m. The incident has been resolved; the full update timeline is below.

Started: Aug 10, 2023, 07:26 PM UTC
Resolved: Aug 11, 2023, 04:53 PM UTC
Duration: 21h 26m
Detected by Pingoru: Aug 10, 2023, 07:26 PM UTC

Affected components

Web Application

Update timeline

investigating Aug 10, 2023, 07:26 PM UTC

Currently we are experiencing an issue where all Lead Parse emails are not being parsed into new leads in the platform. We are working on this issue and will update the status as new information is available.
identified Aug 11, 2023, 01:31 PM UTC

The issue has been identified and a fix is being implemented.
resolved Aug 11, 2023, 04:53 PM UTC

This incident has been resolved. As this was an issue identified with the lead parsing only, any leads sent to TE during the outage were received and have been parsed and created as part of the resolution.