Total Expert incident

Degraded Functionality: Users are receiving a 500 error when attempting to generate a PDF of print templates

Total Expert experienced a notice incident on August 24, 2023 affecting Web Application, lasting 20h 58m. The incident has been resolved; the full update timeline is below.

Started: Aug 24, 2023, 09:31 PM UTC
Resolved: Aug 25, 2023, 06:30 PM UTC
Duration: 20h 58m
Detected by Pingoru: Aug 24, 2023, 09:31 PM UTC

Affected components

Web Application

Update timeline

investigating Aug 24, 2023, 09:31 PM UTC

We are currently experiencing errors when users are attempting to generate a PDF of a published print template. The system returns a 500 error and the PDF is not generated. We are working on resolving this issue and will update you when we have more information and when this has been resolved.
resolved Aug 25, 2023, 06:30 PM UTC

Currently we are not experiencing issues with the PDF generation and are considering this incident resolved.