Total Expert experienced a minor incident on September 8, 2023 affecting API and Lead Capture Apps and 1 more component, lasting 4d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2023, 08:49 PM UTC
Total Expert is in the process of investigating an issue with creating and updating leads and contacts.
- investigating Sep 08, 2023, 09:12 PM UTC
We are continuing to investigate this issue.
- identified Sep 08, 2023, 09:17 PM UTC
Total Expert has identified the primary cause of the issue. We have mitigated the issue and are continuing to work on a resolution.
- monitoring Sep 08, 2023, 09:24 PM UTC
Functionality for lead generation in the platform has returned to normal operating levels. We have temporarily disabled the bulk change ownership feature until further investigation can be performed and feature performance can be improved. The time of impact was from 1:26pm CDT to 4:08pm CDT.
- monitoring Sep 11, 2023, 06:33 PM UTC
We are continuing to monitor the issue as well as working on a permanent solution.
- resolved Sep 13, 2023, 04:05 PM UTC
Total Expert has pushed a fix for this issue. Functionality around the creation, editing, and transfer of leads and contacts has been restored. This incident has been fully resolved.