Total Expert experienced a major incident on April 4, 2024 affecting Event Processing, lasting 7h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Event Processing
Update timeline
- identified Apr 04, 2024, 04:00 PM UTC
Outbound web hooks are currently disabled. We have identified the issue and this only affects customer web hook subscriptions in our event processing. We will provide an update within 3 hours.
- identified Apr 04, 2024, 06:00 PM UTC
We are testing a fix for the issue. We will provide another update within 3 hours.
- monitoring Apr 04, 2024, 08:57 PM UTC
A fix has been implemented and we're processing outbound web hooks again. There is a small backlog that we are working through and we will monitor this until we have caught up.
- resolved Apr 04, 2024, 11:35 PM UTC
The backlog of events have been processed and we are considering this resolved.