Total Expert incident

Inability to access saved media

Major Resolved View vendor source →

Total Expert experienced a major incident on April 25, 2024 affecting Web Application, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 02:22 PM UTC
Resolved
Apr 25, 2024, 04:15 PM UTC
Duration
1h 53m
Detected by Pingoru
Apr 25, 2024, 02:22 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Apr 25, 2024, 02:22 PM UTC

    We are currently investigating an issue related to users not being able to access saved media items such as PDF files. This is also impacting the ability of users to generate and view new content.

  2. identified Apr 25, 2024, 03:33 PM UTC

    We have identified the problem and are working on implementing a fix.

  3. resolved Apr 25, 2024, 04:15 PM UTC

    We have confirmed the service and functionality have been restored.