Total Expert incident

Users Unable to Access the Platform via SSO

Notice Resolved View vendor source →

Total Expert experienced a notice incident on December 27, 2024 affecting Web Application, lasting 1h 7m. The incident has been resolved; the full update timeline is below.

Started
Dec 27, 2024, 09:16 PM UTC
Resolved
Dec 27, 2024, 10:23 PM UTC
Duration
1h 7m
Detected by Pingoru
Dec 27, 2024, 09:16 PM UTC

Affected components

Web Application

Update timeline

  1. investigating Dec 27, 2024, 09:16 PM UTC

    We are currently investigating reports of users being unable to log in using Single Sign-On (SSO). This only affects user using SSO.

  2. identified Dec 27, 2024, 09:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 27, 2024, 09:47 PM UTC

    Our team has successfully implemented a fix, and we have verified that Single Sign-On (SSO) functionality has been restored. We will continue monitoring the system to ensure no further issues occur.

  4. resolved Dec 27, 2024, 10:23 PM UTC

    The issue affecting Single Sign-On (SSO) has been fully resolved.