[US] - Global Cloud Disruption Impacting Workflow Automation in AWS US-EAST-1

Update timeline

1. investigating Oct 20, 2025, 04:53 PM UTC

   Current Status: We have identified an issue impacting customers in the AWS US-EAST-1 region where Interactions and some operators are failing to run. Root Cause: This is not an isolated issue with our platform. The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. Observed Impact: Any workflows with a Interactions are failing. Observed Scope: Multiple major services (e.g., Atlassian) are also impacted.

2. identified Oct 20, 2025, 04:54 PM UTC

   The disruption is attributed to a major, ongoing operational issue within the underlying cloud provider's infrastructure (AWS) that appears to be global in scope. See: https://health.aws.amazon.com/health/status

3. identified Oct 20, 2025, 05:40 PM UTC

   We're seeing improvement in Interactions and some operators. Schedule Triggers are still not operational. See: https://health.aws.amazon.com/health/status

4. monitoring Oct 20, 2025, 07:34 PM UTC

   We are starting to observe **signs of recovery** across the affected services.

5. monitoring Oct 20, 2025, 08:03 PM UTC

   Although we originally observed **signs of recovery** across the affected services, we have seen intermittent impacts to interacts, some operators, and third party services that you may have integrations with.

6. monitoring Oct 20, 2025, 08:31 PM UTC

   The affected services are showing improvement. We're maintaining close monitoring while AWS continues their remediation efforts. see: https://health.aws.amazon.com/health/status

7. monitoring Oct 21, 2025, 02:42 AM UTC

   We are continuing to monitor for any further issues.

8. resolved Oct 21, 2025, 02:44 AM UTC

   This incident has been resolved.