Tonkean Outage History

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Tonkean had 24 outages in the last 2 years totaling 59h 46m of downtime — averaging 1 incident per month.

There were 24 Tonkean outages since September 29, 2024 totaling 59h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tonkean.com

Minor June 25, 2026

High errors rate in workflow execution + slowness in app loading

Detected by Pingoru
Jun 25, 2026, 06:57 PM UTC
Resolved
Jun 25, 2026, 08:15 PM UTC
Duration
1h 17m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)
Timeline · 2 updates
  1. investigating Jun 25, 2026, 06:57 PM UTC

    We are seeing higher error rates and slow workflow execution times in production. We are investigating the root cause.

  2. resolved Jun 25, 2026, 08:15 PM UTC

    All workflows and interfaces are back to normal.

Read the full incident report →

Notice October 20, 2025

AWS Regional Outage – Monitoring Impact

Detected by Pingoru
Oct 20, 2025, 11:35 AM UTC
Resolved
Oct 21, 2025, 12:33 AM UTC
Duration
12h 58m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 11:35 AM UTC

    We are aware of an ongoing outage affecting AWS services, which may impact parts of our platform. Our team is actively monitoring the situation and assessing potential effects on our systems.

  2. resolved Oct 21, 2025, 12:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 16, 2025

Autoscaler Permission Change Incident

Detected by Pingoru
Oct 16, 2025, 12:18 PM UTC
Resolved
Oct 16, 2025, 12:31 PM UTC
Duration
13m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 3 updates

Read the full incident report →

Minor September 9, 2025

Events in Workflow Runtime History are displayed in delay

Detected by Pingoru
Sep 09, 2025, 01:18 PM UTC
Resolved
Sep 09, 2025, 09:14 PM UTC
Duration
7h 55m
Affected: Workflow Runtime History
Timeline · 2 updates
  1. investigating Sep 09, 2025, 01:18 PM UTC

    We are investigating an issue causing a delay in displaying events in the History view in Tonkean. The workflows and actions still operate as expected.

  2. resolved Sep 09, 2025, 09:14 PM UTC

    Workflow Runtime History events should be displayed as usual now.

Read the full incident report →

Major August 27, 2025

Workspace App Pages with Tabs not loading

Detected by Pingoru
Aug 27, 2025, 02:06 PM UTC
Resolved
Aug 27, 2025, 02:30 PM UTC
Duration
23m
Affected: User Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)
Timeline · 2 updates
  1. identified Aug 27, 2025, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Aug 27, 2025, 02:30 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 8, 2025

EU Environment - Slowness in Tonkean Processing

Detected by Pingoru
Aug 08, 2025, 09:24 AM UTC
Resolved
Aug 08, 2025, 10:12 AM UTC
Duration
48m
Affected: Workflows RuntimeData Sources (Webhooks, Data Collection & Actions)
Timeline · 2 updates
  1. investigating Aug 08, 2025, 09:24 AM UTC

    We are experience slowness in processing events in Tonkean in the EU environment. Other environments are not affected.

  2. resolved Aug 08, 2025, 10:12 AM UTC

    Processing in EU environment is back to normal.

Read the full incident report →

Minor August 5, 2025

Tonkean Workflows Failures

Detected by Pingoru
Aug 05, 2025, 11:23 PM UTC
Resolved
Aug 05, 2025, 11:46 PM UTC
Duration
23m
Affected: Workflows RuntimeData Sources (Webhooks, Data Collection & Actions)
Timeline · 4 updates
  1. investigating Aug 05, 2025, 11:23 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 05, 2025, 11:23 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 05, 2025, 11:46 PM UTC

    Fix was applied, workflows are back to normal. We're monitoring.

  4. resolved Aug 05, 2025, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2025

We’re currently investigating issues affecting some of our integration services, including delays and failures in inbound and outbound requests.

Detected by Pingoru
Aug 05, 2025, 01:29 PM UTC
Resolved
Aug 05, 2025, 02:09 PM UTC
Duration
39m
Affected: Data Sources (Webhooks, Data Collection & Actions)Communication Integrations
Timeline · 2 updates
  1. investigating Aug 05, 2025, 01:30 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 05, 2025, 02:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2025

We are currently experiencing slowness in one of our databases, which is impacting multiple components across the system.

Detected by Pingoru
Jul 16, 2025, 09:00 PM UTC
Resolved
Jul 17, 2025, 04:29 AM UTC
Duration
7h 29m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Identity Provider Integrations
Timeline · 3 updates
  1. investigating Jul 16, 2025, 09:00 PM UTC

    Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as we learn more.

  2. monitoring Jul 16, 2025, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 04:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2025

Tonkean App not responsive

Detected by Pingoru
Jul 09, 2025, 11:19 PM UTC
Resolved
Jul 09, 2025, 11:34 PM UTC
Duration
14m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 2 updates
  1. investigating Jul 09, 2025, 11:19 PM UTC

    We are investigating an issue with Tonkean app not loading at all.

  2. resolved Jul 09, 2025, 11:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 29, 2025

We are experiencing an unexpected load

Detected by Pingoru
May 29, 2025, 10:15 PM UTC
Resolved
May 29, 2025, 10:55 PM UTC
Duration
39m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 3 updates
  1. investigating May 29, 2025, 10:15 PM UTC

    We are currently investigating this issue.

  2. monitoring May 29, 2025, 10:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 29, 2025, 10:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 28, 2025

System Slowness Across Multiple Services

Detected by Pingoru
Apr 28, 2025, 07:29 PM UTC
Resolved
Apr 28, 2025, 09:57 PM UTC
Duration
2h 28m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderData Sources (Webhooks, Data Collection & Actions)
Timeline · 3 updates
  1. investigating Apr 28, 2025, 07:29 PM UTC

    We are currently experiencing slowness across several services in our system. Our engineering team is actively investigating the root cause and working to restore optimal performance as quickly as possible. We apologize for the inconvenience and will provide updates as we learn more.

  2. monitoring Apr 28, 2025, 09:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 28, 2025, 09:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 20, 2025

Investigating major outage due to database failure.

Detected by Pingoru
Apr 20, 2025, 10:12 AM UTC
Resolved
Apr 20, 2025, 10:12 AM UTC
Duration
29s
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 2 updates
  1. identified Apr 20, 2025, 10:12 AM UTC

    We are currently investigating this issue.

  2. resolved Apr 20, 2025, 10:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 10, 2025

Slowness in Tonkean App and executing workflows

Detected by Pingoru
Apr 10, 2025, 04:54 PM UTC
Resolved
Apr 10, 2025, 09:36 PM UTC
Duration
4h 42m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)
Timeline · 4 updates
  1. investigating Apr 10, 2025, 04:54 PM UTC

    We are investigating slowness experienced in the Tonkean app and in executing workflows.

  2. investigating Apr 10, 2025, 04:54 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Apr 10, 2025, 08:19 PM UTC

    Tonkean App and Workflows should be back and running as expected. We're monitoring the system to make sure everything is operational.

  4. resolved Apr 10, 2025, 09:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 2, 2025

Unexpected Infrastructure Issue

Detected by Pingoru
Apr 02, 2025, 10:56 AM UTC
Resolved
Apr 02, 2025, 11:04 AM UTC
Duration
8m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Identity Provider Integrations
Timeline · 2 updates
  1. monitoring Apr 02, 2025, 01:44 PM UTC

    We experienced a brief database disruption due to an unexpected update. The issue was identified and resolved within approximately 5 minutes. Systems are now fully operational.

  2. resolved Apr 02, 2025, 01:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2025

Infrastructure issue

Detected by Pingoru
Mar 10, 2025, 05:01 PM UTC
Resolved
Mar 10, 2025, 11:12 PM UTC
Duration
6h 11m
Affected: Data Sources (Webhooks, Data Collection & Actions)
Timeline · 5 updates
  1. investigating Mar 10, 2025, 05:01 PM UTC

    Insert and update of external data into Tonkean is limited. Querying external data in Tonkean platform is limited. We are investigating.

  2. investigating Mar 10, 2025, 10:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 10, 2025, 10:33 PM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 10, 2025, 10:34 PM UTC

    We are continuing to investigate this issue.

  5. resolved Mar 10, 2025, 11:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 5, 2025

We are having infrastructure issues

Detected by Pingoru
Mar 05, 2025, 05:01 PM UTC
Resolved
Mar 05, 2025, 05:56 PM UTC
Duration
55m
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 2 updates
  1. identified Mar 05, 2025, 05:01 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 05, 2025, 05:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2024

Uploading files to Google Drive errors out

Detected by Pingoru
Nov 05, 2024, 05:16 PM UTC
Resolved
Nov 05, 2024, 06:53 PM UTC
Duration
1h 37m
Affected: Data Sources (Webhooks, Data Collection & Actions)
Timeline · 2 updates
  1. identified Nov 05, 2024, 05:16 PM UTC

    We have identified an outage with Google Drive that impacts our Google application and does not allow it to make "upload" API calls due to some sort of protection on the Google side. This is a global Google Drive issue that happened in September and now resurfaced. It has been reported, acknowledged, and reopened here: https://issuetracker.google.com/issues/369788650?pli=1 We are tracking this and looking for ways to resolve it.

  2. resolved Nov 05, 2024, 06:53 PM UTC

    Seems like the issue is currently resolved. confirmed by other users in the issuetracker as well. will keep monitoring.

Read the full incident report →