Tonkean incident

We are currently experiencing slowness in one of our databases, which is impacting multiple components across the system.

Major Resolved View vendor source →

Tonkean experienced a major incident on July 16, 2025 affecting Workflows Runtime and User Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports) and 1 more component, lasting 7h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 09:00 PM UTC
Resolved
Jul 17, 2025, 04:29 AM UTC
Duration
7h 29m
Detected by Pingoru
Jul 16, 2025, 09:00 PM UTC

Affected components

Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Identity Provider Integrations

Update timeline

  1. investigating Jul 16, 2025, 09:00 PM UTC

    Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as we learn more.

  2. monitoring Jul 16, 2025, 09:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 17, 2025, 04:29 AM UTC

    This incident has been resolved.