Sharepoint data sources errors
Affected: Data Sources (Webhooks, Data Collection & Actions)
Tonkean Outage History
Tonkean is up right nowTonkean had 22 outages in the last 2 years totaling 58h 27m of downtime — averaging 0.9 incidents per month.
There were 22 Tonkean outages since September 29, 2024 totaling 58h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.
Slowness in processing of Tonkean items, actions and interfaces
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)
Timeline · 3 updates
Slow processing of Tonkean items and access to the Tonkean app
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow Builder
Timeline · 7 updates
403 Forbidden Errors Detected on Specific Endpoints – Under Investigation
Affected: User Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow Runtime History
Timeline · 3 updates
AWS Regional Outage – Monitoring Impact
Timeline · 2 updates
- monitoring Oct 20, 2025, 11:35 AM UTC
We are aware of an ongoing outage affecting AWS services, which may impact parts of our platform. Our team is actively monitoring the situation and assessing potential effects on our systems.
- resolved Oct 21, 2025, 12:33 AM UTC
This incident has been resolved.
Autoscaler Permission Change Incident
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 3 updates
Slowness in handling of Tonkean actions
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow Runtime History
Timeline · 3 updates
Events in Workflow Runtime History are displayed in delay
Affected: Workflow Runtime History
Timeline · 2 updates
- investigating Sep 09, 2025, 01:18 PM UTC
We are investigating an issue causing a delay in displaying events in the History view in Tonkean. The workflows and actions still operate as expected.
- resolved Sep 09, 2025, 09:14 PM UTC
Workflow Runtime History events should be displayed as usual now.
Workspace App Pages with Tabs not loading
Affected: User Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)
Timeline · 2 updates
- identified Aug 27, 2025, 02:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 27, 2025, 02:30 PM UTC
This incident has been resolved.
EU Environment - Slowness in Tonkean Processing
Affected: Workflows RuntimeData Sources (Webhooks, Data Collection & Actions)
Timeline · 2 updates
- investigating Aug 08, 2025, 09:24 AM UTC
We are experience slowness in processing events in Tonkean in the EU environment. Other environments are not affected.
- resolved Aug 08, 2025, 10:12 AM UTC
Processing in EU environment is back to normal.
Tonkean Workflows Failures
Affected: Workflows RuntimeData Sources (Webhooks, Data Collection & Actions)
Timeline · 4 updates
- investigating Aug 05, 2025, 11:23 PM UTC
We are currently investigating this issue.
- investigating Aug 05, 2025, 11:23 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2025, 11:46 PM UTC
Fix was applied, workflows are back to normal. We're monitoring.
- resolved Aug 05, 2025, 11:46 PM UTC
This incident has been resolved.
We’re currently investigating issues affecting some of our integration services, including delays and failures in inbound and outbound requests.
Affected: Data Sources (Webhooks, Data Collection & Actions)Communication Integrations
Timeline · 2 updates
- investigating Aug 05, 2025, 01:30 PM UTC
We are currently investigating this issue.
- resolved Aug 05, 2025, 02:09 PM UTC
This incident has been resolved.
We are currently experiencing slowness in one of our databases, which is impacting multiple components across the system.
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Identity Provider Integrations
Timeline · 3 updates
- investigating Jul 16, 2025, 09:00 PM UTC
Our team is actively investigating the issue and working to restore normal performance as quickly as possible. We will provide updates as we learn more.
- monitoring Jul 16, 2025, 09:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 17, 2025, 04:29 AM UTC
This incident has been resolved.
Tonkean App not responsive
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 2 updates
- investigating Jul 09, 2025, 11:19 PM UTC
We are investigating an issue with Tonkean app not loading at all.
- resolved Jul 09, 2025, 11:34 PM UTC
This incident has been resolved.
We are experiencing an unexpected load
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 3 updates
- investigating May 29, 2025, 10:15 PM UTC
We are currently investigating this issue.
- monitoring May 29, 2025, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 29, 2025, 10:55 PM UTC
This incident has been resolved.
System Slowness Across Multiple Services
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderData Sources (Webhooks, Data Collection & Actions)
Timeline · 3 updates
- investigating Apr 28, 2025, 07:29 PM UTC
We are currently experiencing slowness across several services in our system. Our engineering team is actively investigating the root cause and working to restore optimal performance as quickly as possible. We apologize for the inconvenience and will provide updates as we learn more.
- monitoring Apr 28, 2025, 09:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2025, 09:57 PM UTC
This incident has been resolved.
Investigating major outage due to database failure.
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 2 updates
- identified Apr 20, 2025, 10:12 AM UTC
We are currently investigating this issue.
- resolved Apr 20, 2025, 10:12 AM UTC
This incident has been resolved.
Slowness in Tonkean App and executing workflows
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)
Timeline · 4 updates
- investigating Apr 10, 2025, 04:54 PM UTC
We are investigating slowness experienced in the Tonkean app and in executing workflows.
- investigating Apr 10, 2025, 04:54 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 10, 2025, 08:19 PM UTC
Tonkean App and Workflows should be back and running as expected. We're monitoring the system to make sure everything is operational.
- resolved Apr 10, 2025, 09:36 PM UTC
This incident has been resolved.
Unexpected Infrastructure Issue
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Identity Provider Integrations
Timeline · 2 updates
- monitoring Apr 02, 2025, 01:44 PM UTC
We experienced a brief database disruption due to an unexpected update. The issue was identified and resolved within approximately 5 minutes. Systems are now fully operational.
- resolved Apr 02, 2025, 01:44 PM UTC
This incident has been resolved.
Infrastructure issue
Affected: Data Sources (Webhooks, Data Collection & Actions)
Timeline · 5 updates
- investigating Mar 10, 2025, 05:01 PM UTC
Insert and update of external data into Tonkean is limited. Querying external data in Tonkean platform is limited. We are investigating.
- investigating Mar 10, 2025, 10:32 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2025, 10:33 PM UTC
We are continuing to investigate this issue.
- investigating Mar 10, 2025, 10:34 PM UTC
We are continuing to investigate this issue.
- resolved Mar 10, 2025, 11:12 PM UTC
This incident has been resolved.
We are having infrastructure issues
Affected: Workflows RuntimeUser Interfaces (Forms, Item Interfaces, Workspace Apps, Business Reports)Workflow BuilderUser Interface Builder (Forms, Item Interfaces, Workspace Apps, Business Reports)Data Sources (Webhooks, Data Collection & Actions)Communication IntegrationsIdentity Provider IntegrationsWorkflow Runtime History
Timeline · 2 updates
- identified Mar 05, 2025, 05:01 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 05, 2025, 05:56 PM UTC
This incident has been resolved.
Uploading files to Google Drive errors out
Affected: Data Sources (Webhooks, Data Collection & Actions)
Timeline · 2 updates
- identified Nov 05, 2024, 05:16 PM UTC
We have identified an outage with Google Drive that impacts our Google application and does not allow it to make "upload" API calls due to some sort of protection on the Google side. This is a global Google Drive issue that happened in September and now resurfaced. It has been reported, acknowledged, and reopened here: https://issuetracker.google.com/issues/369788650?pli=1 We are tracking this and looking for ways to resolve it.
- resolved Nov 05, 2024, 06:53 PM UTC
Seems like the issue is currently resolved. confirmed by other users in the issuetracker as well. will keep monitoring.