Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on May 20, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 12:36 PM UTC
Resolved
May 20, 2025, 04:32 PM UTC
Duration
3h 56m
Detected by Pingoru
May 20, 2025, 12:36 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating May 20, 2025, 12:36 PM UTC

    Some comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved May 20, 2025, 04:32 PM UTC

    All comprehensive reports and merchant settlement files are now available. This incident is resolved.