Togetherwork experienced a minor incident on May 21, 2025 affecting File Import Process - Internal and File Import Process - External, lasting 5h 49m. The incident has been resolved; the full update timeline is below.
Affected components
File Import Process - InternalFile Import Process - External
Update timeline
- investigating May 21, 2025, 12:55 PM UTC
Some regular settlement files will not be available by 9:00 a.m. eastern this morning We will send an update as soon as we have more information and when the files are available. All comprehensive reports and merchant settlement files are ready to go.
- resolved May 21, 2025, 06:44 PM UTC
All comprehensive reports, regular settlement files and merchant settlement files (except for OmegaFi's regular settlement file) are now available. We are actively working with ProPay to retrieve the one missing file for OmegaFi. This incident is resolved.