Togetherwork incident

[SEV-1] Togetherpay - Intermittent Processing Issues

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on June 29, 2023 affecting Transaction Processing and Payment Tokenization and 1 more component, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2023, 07:22 PM UTC
Resolved
Jun 29, 2023, 07:52 PM UTC
Duration
30m
Detected by Pingoru
Jun 29, 2023, 07:22 PM UTC

Affected components

Transaction ProcessingPayment TokenizationProPay Production Environment

Update timeline

  1. investigating Jun 29, 2023, 07:22 PM UTC

    At the moment, roughly 15% of transactions processed on Togetherpay are timing out. We reached out to ProPay and made them aware of the situation. Their teams are actively looking into it. As soon as additional information is known, we will let you know.

  2. resolved Jun 29, 2023, 07:52 PM UTC

    Processing appears to have returned to normal. The intermittent timeouts occurred between 2:54 p.m. and 3:30 p.m. eastern and affected roughly 15% of transactions. This incident is resolved.