Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on August 27, 2023 affecting File Import Process - Internal and File Import Process - External, lasting 10h 1m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2023, 12:37 PM UTC
Resolved
Aug 27, 2023, 10:38 PM UTC
Duration
10h 1m
Detected by Pingoru
Aug 27, 2023, 12:37 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Aug 27, 2023, 12:37 PM UTC

    Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. investigating Aug 27, 2023, 04:54 PM UTC

    Regular settlement files and merchant settlement files are still unavailable. We are working with ProPay to have them delivered. We will let you know as soon as files are available.

  3. identified Aug 27, 2023, 09:48 PM UTC

    We received settlement and merchant settlement files from ProPay. We are working to make them available in Togetherpay. We will let you know once files are available.

  4. resolved Aug 27, 2023, 10:38 PM UTC

    All settlement files are now available. This incident is resolved.