Togetherwork incident

[SEV-3] Settlement File Delay - 9.27.2023

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on September 27, 2023 affecting File Import Process - Internal and File Import Process - External, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Sep 27, 2023, 12:48 PM UTC
Resolved
Sep 27, 2023, 01:58 PM UTC
Duration
1h 9m
Detected by Pingoru
Sep 27, 2023, 12:48 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Sep 27, 2023, 12:48 PM UTC

    Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Sep 27, 2023, 01:58 PM UTC

    Regular settlement files and merchant settlement files are now available. This incident is resolved.