Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on November 7, 2023 affecting File Import Process - Internal and File Import Process - External, lasting 5h 7m. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2023, 01:53 PM UTC
Resolved
Nov 07, 2023, 07:00 PM UTC
Duration
5h 7m
Detected by Pingoru
Nov 07, 2023, 01:53 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Nov 07, 2023, 01:53 PM UTC

    Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern again this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Nov 07, 2023, 07:00 PM UTC

    All settlement files are now available. This incident is resolved.