Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on November 8, 2023 affecting File Import Process - Internal and File Import Process - External, lasting 1h 58m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2023, 01:57 PM UTC
Resolved
Nov 08, 2023, 03:56 PM UTC
Duration
1h 58m
Detected by Pingoru
Nov 08, 2023, 01:57 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Nov 08, 2023, 01:57 PM UTC

    Once again, regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern again this morning. We will send an update as soon as we have more information and when the files are available. The recent time change negatively affected when the scheduled job kicks off. Multiple teams have been and are continuing to work on the issue so this hopefully doesn't continue to occur.

  2. resolved Nov 08, 2023, 03:56 PM UTC

    All settlement files are now available. This incident is resolved.