Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on January 25, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 4h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 25, 2024, 01:41 PM UTC
Resolved
Jan 25, 2024, 06:37 PM UTC
Duration
4h 56m
Detected by Pingoru
Jan 25, 2024, 01:41 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Jan 25, 2024, 01:41 PM UTC

    Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. identified Jan 25, 2024, 06:03 PM UTC

    We received settlement and merchant settlement files from ProPay. We are working to make them available in Togetherpay. We will let you know once files are available.

  3. resolved Jan 25, 2024, 06:37 PM UTC

    All settlement files are now available. This incident is resolved.