Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on February 7, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 2h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 07, 2024, 01:29 PM UTC
Resolved
Feb 07, 2024, 03:52 PM UTC
Duration
2h 23m
Detected by Pingoru
Feb 07, 2024, 01:29 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Feb 07, 2024, 01:29 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Feb 07, 2024, 03:52 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.