Togetherwork incident
[SEV-3] Settlement/Comprehensive File Delay
Togetherwork experienced a minor incident on February 8, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 6h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 08, 2024, 12:40 PM UTC
Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. ProPay is aware of an issue affecting the delivery of morning reports. They implemented a change to address the issue and anticipate delayed files will be delivered over the next several hours. We will send an update as soon as we have more information and when the files are available.
- identified Feb 08, 2024, 05:37 PM UTC
Most comprehensive reports, settlement files and merchant settlement files are ready to go. We know we are still missing comprehensive reports for GRS and Studio Pro. We are also missing GRS's regular settlement file. Teams are working to get those two Products in a good spot. If you are aware of other reports that are missing, please reach out to [email protected].
- resolved Feb 08, 2024, 07:40 PM UTC
All comprehensive reports, settlement files and merchant settlement file are now available. This incident is resolved.