Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on February 9, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 7h 54m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2024, 01:17 PM UTC
Resolved
Feb 09, 2024, 09:11 PM UTC
Duration
7h 54m
Detected by Pingoru
Feb 09, 2024, 01:17 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Feb 09, 2024, 01:17 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. ProPay did not deliver morning files. We will send an update as soon as we have more information and when the files are available.

  2. identified Feb 09, 2024, 08:05 PM UTC

    ProPay delivered all missing files. Togetherwork teams are working to get them into Togetherpay. We will provide another update once all files are ready to go.

  3. resolved Feb 09, 2024, 09:11 PM UTC

    All files are now available. This incident is resolved.