Togetherwork incident

[SEV-3] Togetherpay - Account Boarding Issue

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on March 18, 2024 affecting Merchant Endpoints and ProPay Production Environment, lasting 18h 25m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2024, 06:28 PM UTC
Resolved
Mar 19, 2024, 12:54 PM UTC
Duration
18h 25m
Detected by Pingoru
Mar 18, 2024, 06:28 PM UTC

Affected components

Merchant EndpointsProPay Production Environment

Update timeline

  1. investigating Mar 18, 2024, 06:28 PM UTC

    ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  2. investigating Mar 18, 2024, 06:36 PM UTC

    ProPay is aware of an issue that is preventing new accounts from being boarded. They are actively working to resolve the issue. As soon as additional information is known, we will let you know.

  3. resolved Mar 19, 2024, 12:54 PM UTC

    ProPay identified and corrected the issue affecting merchant onboarding. This incident is now resolved.