Togetherwork experienced a minor incident on April 5, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
File Import Process - InternalFile Import Process - External
Update timeline
- investigating Apr 05, 2024, 12:37 PM UTC
Regular settlement files and merchant settlement files will not be available by 9:00 a.m. eastern this morning. Comprehensive reports were received from ProPay and are currently available. We will send an update as soon as we have more information and when the missing files are available.
- resolved Apr 05, 2024, 05:09 PM UTC
Regular settlement files and merchant settlement files are now available in Togetherpay. This incident is resolved.