Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on July 12, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Jul 12, 2024, 12:38 PM UTC
Resolved
Jul 12, 2024, 04:03 PM UTC
Duration
3h 24m
Detected by Pingoru
Jul 12, 2024, 12:38 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Jul 12, 2024, 12:38 PM UTC

    Some settlement files, comprehensive reports and merchant settlement files delivered this morning may not be accurate. We engaged ProPay about the issue and they are beginning to investigate. We will send an update as soon as we have more information.

  2. resolved Jul 12, 2024, 04:03 PM UTC

    Comprehensive and settlement files are correct. This incident is resolved. Please reach out to [email protected] if you have any questions.