Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Notice Resolved View vendor source →

Togetherwork experienced a notice incident on August 9, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 1h 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2024, 12:37 PM UTC
Resolved
Aug 09, 2024, 02:35 PM UTC
Duration
1h 57m
Detected by Pingoru
Aug 09, 2024, 12:37 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Aug 09, 2024, 12:37 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files will not be available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Aug 09, 2024, 02:35 PM UTC

    All files and reports are now available. This incident is resolved.