Togetherwork incident

[SEV-3] Settlement/Comprehensive File Delay

Minor Resolved View vendor source →

Togetherwork experienced a minor incident on September 3, 2024 affecting File Import Process - Internal and File Import Process - External, lasting 5h 17m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2024, 01:24 PM UTC
Resolved
Sep 03, 2024, 06:42 PM UTC
Duration
5h 17m
Detected by Pingoru
Sep 03, 2024, 01:24 PM UTC

Affected components

File Import Process - InternalFile Import Process - External

Update timeline

  1. investigating Sep 03, 2024, 01:24 PM UTC

    Regular settlement files, comprehensive reports and merchant settlement files were not available by 9:00 a.m. eastern this morning. We will send an update as soon as we have more information and when the files are available.

  2. resolved Sep 03, 2024, 06:42 PM UTC

    All regular settlement files, comprehensive reports and merchant settlement files are now available. This incident is resolved.